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Maury's Blog

Friday, June 08 2018

Maury & Lori will be away on vacation from September 12-26.  During this time, Maury's Music wil be open in a limited capacity.  Andrew & Heather will be holding down the fort while we're gone, but the store will be operating at half-power.  Please bear with us during this time.  You can always order from our secure website 24/7.  Here's a look at our vacation schedule of operations.

  • Our shipping department will be open Monday-Friday. Most orders ship the same day, if placed before 2:00pm
  • Customer Service will be open Monday through Thursday (Andrew is the only one answering ALL phones & e-mails)
  • Our Retail Showroom will be closed.  We do not have the necessary staff to accept any appoinements during this very busy time.
  • Guitar orders with Factory setups, and no upgrades WILL ship during this time.
  • Guitar orders that need Maury's personal attention (custom setup, saddle upgrade, pickup installation, strap button) will NOT ship during this time. Those will be inspected and fulfilled after Maury's return.  
  • We cannot price or ship any international orders during this time.
  • Custom quote requests may be delayed by up to 72 hours, depending on call volume.
  • If you plan on returning an item, please allow extra time for your refund to process. We normally try and have all refunds processed within 14 days, but we can't guarantee any refunds will be completed before 9/27/18. 

Thank you SO much for your understanding in this matter & we promise to catch up with ALL of our work as soon as we return.

Posted by: Maury AT 09:53 am   |  Permalink   |  Email
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