• Although we make every effort to process your return immediately upon receipt, please allow up to 2 weeks for your return to be processed.
• For faster processing of your return, please include a copy of your invoice, the reason for your return, and how you would like us to handle your refund (i.e. product exchange, refund credit card, store credit, etc).
• Upon inspection of your return, you will receive a refund of the full product value minus any fees listed below.  The customer is responsible for all shipping, handling, and insurance costs to & from Maury's Music. 
• It is the customer's responsibility to safely ship all returns to Maury's Music in "as sold" condition.  Maury's Music is not responsible for returns that get "lost in the mail".  We highly recommend shipping all small items such as bridge pins, end pins, guitar picks, etc in a box , NOT an envelope.  It has been our experience that holes have developed in envelopes when shipped via USPS and the products have been lost by the time they get to us. 
• Free shipping is only for items you buy and keep.  The outbound shipping charge will be deducted from your refund on an item that shipped for free and is returned.

For fastest processing of your return, all returns must be sent to our shipping and receiving address:

Maury's Music, Inc
attn: Returns
217  2nd Street
Coaldale, PA 18218

Guitars

All guitars (except guitars that have been modified from their original production model specs by a pickup, pickguard, strap button, sunburst or any other modification that cannot be undone) may be returned within 7 days from the time you receive the guitar.  Saddle and bridge pin upgrades will not void your return option (these changes can be easily undone).  Guitars already sunbursted on our website will not void your return option.  Guitars returned after 7 days will be returned back to the customer at the customer's expense. 

Martin Guitars:  You will receive the full purchase price of the guitar minus any shipping, handling, and insurance fees incurred by Maury's Music (to and from the customer) and a 15% restocking fee (this allows us to continue selling our guitars at such a low price).  

All guitars that are cancelled before they ship:  Will incur a 15% restocking fee because we cannot cancel the order with the manufacturer after it has been placed.  This fee will allow us to continue selling our guitars at our ROCK BOTTOM PRICES.  Please be sure you are ready to purchase the guitar before you place your order.  If you do not agree with this policy, please do not complete your order.    

If your Martin guitar is backordered, please note that Martin's ETA is not guaranteed.  Martin will inform us when your guitar is expected to arrive, but delays in production can happen, and Maury's Music, Inc is not responsible for order delays.  We can't guarantee you an exact timeline, and we can't offer you a refund if your guitar is late.   

Blueridge Guitars:  You will receive the full purchase price of the guitar minus any shipping, handling, and insurance fees incurred by Maury's Music (to and from the customer).  There is NO restocking fee (unless you cancel your order before it ships - see above).

Your guitar refund will be processed upon receipt and inspection of the guitar by Maury.  All returned guitars must be shipped UPS insured for their full replacement value and packaged the same way you received it.  All returned guitars must be accompanied by a Return Authorization number.  WE WILL REFUSE ANY AND ALL RETURNED GUITARS THAT WE HAVE NOT ISSUED AN RA# FOR.  You can NOT drop off your guitar at a UPS Store and then proceed to tell us it's already on the way back to Maury's Music.     We will not accept a guitar delivered via FedEx or USPS.   Thank you.

Everything Else

• All accessories may be returned within 30 days of the ship date for a full refund (see exceptions, non-returnable items below).  
• Returns must be post-marked within 30 days from the date your order left our warehouse; if item is returned after 30 days it will be returned to customer at customer's expense. 
  
• Accessories must be returned in their original, unaltered packaging and in the same condition they left our store to receive a full refund. 
  
• Any product returned without original packaging or if the packaging has been torn or altered from its original state will incur a 15% restocking fee.
• "Package deals", "Combo deals", and "Free with purchase" must be returned in full; partial item returns will not be accepted.  If partial items are returned, customer will be charged full price for items kept (refund will reflect this).
  

Non-Returnable Items

The following items are NOT returnable unless defective:

• Clearance items
• Greven pickguards
• Books, opened CD's, DVD's, Software
• Opened or used sets of strings
• Pickups that have been installed or altered from original condition
• Guitars that have been altered from their original condition (i.e. after market pickup added, Greven pickguard added, strap button added, etc at the customer's request)
• Martin D-45 Celtic Knot, Martin D-50 Koa Deluxe, & Martin D-100
• Any item that shows sign of wear and/or any item not returned in it's original packaging 

Non-returnable item means just that, you can NOT return it.  If a package that includes a non-returnable item is refused, returned, or undeliverable we will keep resending it at the customer's expense until it is received.

Deposits

All deposits are non-refundable.  If you should need to cancel your order, your deposit amount may be used for store credit up to 90 days after the deposit was made.  After 90 days your deposit amount will be lost.